Refund & Cancellation Policy

Every item is made to order from your own photo, so this policy works differently from a ready-stock store's. Here's exactly what's covered.

Cancellations

Orders cannot be cancelled once placed. Because production only begins after our team has checked your photo for print quality (see our Photo Quality Guarantee), every paid order is already confirmed as printable before it goes into production — there's no cancellation window built into the process.

Replacements

If your order arrives with a genuine manufacturing defect, or was damaged in shipping/transit, we'll replace it at no extra cost. To request a replacement:

• Contact us via the Contact Us page as soon as possible after delivery, ideally before the item is used.
• Include clear photos of the defect or damage, and your order number.

Once we confirm the issue, we'll arrange a free replacement. We don't issue cash refunds for defect/damage claims — a replacement is how we make it right.

What isn't covered

• Change of mind after ordering.
• The photo or personalization you chose not turning out the way you expected — this is exactly what our pre-production photo quality check exists to catch beforehand, not after.
• Minor color/lighting variation inherent to how the 3D-print material reveals a photo — not a defect.
• Normal wear from everyday use.

Questions about a specific order? Get in touch and we'll help.